TrydanGo Privacy Policy

The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to ‘Trydan Clean Tech Private Limited’ & ‘TrydanGo: Last Mile Connectivity App’ & 'Load n' Go: Electric Delivery Vehicles App' -  Mobile App(s) & Website developed by Trydan Clean Tech Private Limited and the terms "You" /"Your" / "Yourself" refer to the users/commuters. By agreeing to this, you agree to our Privacy Policy.

TrydanGo may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000, and the rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding document between you and ‘Trydan Clean Tech Private Limited’ (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the apps/website or by other means) and will govern the relationship between you and ‘Trydan Clean Tech Private Limited’ for your use of the Website/App(s) “TrydanGo: Last Mile Connectivity App”, "Load n' Go: Electric Delivery Vehicles App"  (defined below).

This document is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for the collection, use, storage and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully by using the Website/App(s), you indicate that you understand, agree, and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website/App(s). 

By providing us your Information or by making use of the facilities provided by the Website/App(s), You hereby consent to the collection, storage, processing, and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage, and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.


To avail certain services on our Website/App(s), users are required to provide certain mandatory and optional information for the registration process namely: a) your name, b) email address, c) Phone No., d) Age, e) Location(GPS Access), f) Gender g) Wallet(s) Integration h) Nearest Metro Stations names, j) one-time password (OTP), etc., and/or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our Website/App(s) and provide you the most user-friendly experience.

All required information is service dependent and we may use the above-said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services.

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.


To improve the responsiveness of the sites/apps for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer/Mobile/Device. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your Mobile/Computer/Device.
Our web servers automatically collect limited information about your device's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our Website/App(s) to the interests of our users, to measure traffic within our Website/App(s) and let advertisers know the geographic locations from where our visitors come. 


Our policy discloses the privacy practices for our own Website/App(s) only. Our site provides links to other websites/payment-gateways also that are beyond our control. We shall in no way be responsible in way for your use of such sites.



We share the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:

(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offenses. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.

(b) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.



We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on our Website/App(s) is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access. 

However, the internet is an ever-evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be. 

Grievance Redressal

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email to 

Our Products & Services

- TrydanGo: Last Mile Connectivity App

- EV Mobility Solutions
- TrydanGo Privacy Policy

- TrydanGo: Terms and Conditions

- TrydanGo: Refund and Cancellation

Contact Us

Corporate Office: 
Unit 6, 2nd Floor, TBIU, Synergy Building, Indian Institute of Technology (IIT Delhi), Hauz Khas, New Delhi-110016


Phone: +91 9557575326, +91 9953883797, +91 9808302122 


Copyright © 2020 Trydan Clean Tech Pvt. Ltd. 

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